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Customer Journeys
Role: Independent Project Lead Researcher
Research Type: Customer Journeys
Company: Newsela
Journey Mapping for Newsela
The goal of this project was to uncover user pain points and moments of ease while using newsela to create classrooms in their account.
How do we make the use of newsela the most pleasant experience for teacher users?​
The Plan:
Journey Maps:
Conclusion & Findings:
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